General Management / Strategic Planning
DC - Washington metropolitan area
About the Organization

Drawing on the expertise of hundreds of organizational members in almost every U.S. state, NCAN is dedicated to improving the quality and quantity of support that underrepresented students receive to apply to, enter, and succeed in college. Only 12 percent of students from low-income families complete a four-year college degree by age 24, compared to 58 percent of students from high-income families. When nonprofit organizations and schools provide specialized early awareness information, pre-college advising on admissions and financial aid, and mentoring, college entrance and completion rates rise dramatically. NCAN members touch the lives of more than two million students and families each year and span a broad range of the education, nonprofit, government, and civic sectors.

NCAN provides member organizations with professional development, networking, benchmarking, and news from the field so they can deliver college access and success services more effectively and to more students. Resources include conferences, webinars, and online tools such as guidebooks and manuals as well periodic regrants to implement new initiatives. NCAN also advocates at the national level for policies to improve access and success for all students.

About the Position

NCAN seeks a Director of Member and Partner Engagement who will set its organizational strategy to serve and foster engagement among its member base, as well as partners in the broader college access field. This individual will be charged with identifying and building relationships in K-12 and higher education to ensure the learnings, strategies and tools of NCAN, and its existing members, are shared throughout the college access space with the end goal of better serving underrepresented students.

The Director of Member and Partner Engagement will report directly to the Executive Director and will serve as a key member of NCAN's senior leadership team. This individual will also manage the Member Services Associate.

Responsibilities include, but are not limited to:

Membership Strategy Development

  • Develop and oversee execution of a comprehensive membership plan to serve, retain and recruit NCAN members through professional development, services and networking
  • Oversee the annual membership cycle, capturing all information about both existing and prospective members
  • Analyze trends such as new member recruitment and acceptance, member engagement and satisfaction, and member renewal
  • Identify and share challenges and best practices with members and partners through relevant channels
  • Design and deliver reports that enable NCAN colleagues, board of directors, and membership to inform decision-making

Relationship Building

  • Create and lead a cross-sector engagement plan to foster relationships with higher education and K-12 schools to promote adoption of effective college access and success services
  • Identify and cultivate opportunities for members to interact with and learn from thought partners in the education space and build key networks to serve their students
  • Cultivate and manage relationships with board members and other senior stakeholders as a member of the NCAN leadership team
  • Represent NCAN externally, serving as a strong external voice for the organization's work

People and Project Management

  • Manage and mentor NCAN's Member Services Associate, helping the Associate to meet goals while developing professionally
  • Collaborate with other members of NCAN's senior leadership team to ensure that all offerings meet member needs and compel new members to join
  • Manage related grant-funded projects, as appropriate, to ensure that NCAN delivers high quality programs and services
  • Write regular articles for NCAN's blog and newsletters and share knowledge about NCAN's members and students
Candidate Requirements:
  • 7+ years of experience related to NCAN's mission of ensuring college access and success for students traditionally underrepresented in higher education
  • Exceptional interpersonal skills, with a track record of building relationships with diverse stakeholders
  • Strong track record of working effectively with nonprofit organizations, higher education institutions, and high schools or school districts is preferred
  • Strategic decision making and the ability to generate innovative ideas and solutions, and multitask to accommodate a wide variety of tasks and regularly changing activities
  • Collaborative working style, with the ability to partner with and around others from a myriad of backgrounds and on a daily basis, including employees of all levels within the organization, NCAN Board members, NCAN members, school and community leaders, consultants, policymakers, government officials and vendors
  • Excellent written and verbal communication skills, with the ability to produce clear and concise materials
  • Knowledge of Microsoft Office Products (Word, Excel, Outlook and PowerPoint)
  • A bachelor's degree is required
Compensation and benefits:

Salary and benefits will be competitive and commensurate with experience.

The National College Access Network is an equal opportunity employer and welcomes candidates from diverse backgrounds.