Director of People and Culture

Scratch Foundation

Sector:

Education

Function:

Human Capital / Human Resources

Location:

MA - Boston metropolitan area

About the Organization

Scratch is a creative programming language and the world's largest online coding community for children and teens. ScratchJr is a stand-alone app for younger children. Children around the world use Scratch and ScratchJr to create their own interactive games, stories, and animations -- and share their creations with one another. In the process, they learn to think creatively, reason systematically, and work collaboratively. Last year, more than 30+ million children and teens around the world created projects with Scratch.

Scratch is translated into 60+ languages and used in schools, community centers, libraries, computer clubhouses, and homes across the globe. More than half of Scratchers access the site from outside of the United States. We're passionate about supporting children in diverse settings and cultures around the world, because our global community is one of our greatest strengths.

In 2019, we moved our team out of the MIT Media Lab after 15 years, and into the Scratch Foundation, a new 501(c)(3) nonprofit. We're transitioning out of an academic environment and into an independent nonprofit organization. We're situated in a completely open office, designed to facilitate conversations and collaboration. The playful spirit of Scratch is evident around our office—Friday afternoons are dedicated to team-bonding "recess" activities, there are frequent gatherings to play with potential Scratch features, and you may find your colleagues making paper sculptures or building train sets at the lunch table. We believe young people learn best when they are given the freedom to play, collaborate, and explore their interests, and those values extend to our team members as well.

To learn more about Scratch, please visit: https://www.scratchfoundation.org/ & https://scratch.mit.edu/.

About the Position

At this critical stage in its growth, the Scratch Foundation seeks a Director of People and Culture to oversee all aspects of people operations and culture development. Reporting to the Executive Director and building a small team, the Director will advise Scratch leadership on all human resources strategies for the organization. This role will also serve as a culture carrier, supporting the continued development of an equitable and inclusive culture that reflects Scratch's playful, creative, and collaborative environment.

Responsibilities include, but are not limited to:

Culture and Engagement

  • Codify Scratch Foundation core values and support the ongoing integration of those values into new and existing workstreams
  • Oversee Scratch's efforts to embed its commitment to diversity, equity, and inclusion into organizational practices and culture
  • Refine and implement strategies for gathering and addressing employee feedback
  • Track staff engagement on an ongoing basis; and create strategies to continuously improve retention and engagement

Performance Management and Professional Development

  • Design, implement and support staff performance management process, training, and professional development programs
  • Build upon existing performance review process, identifying opportunities for more impactful feedback, growth and learning
  • Develop staff capacity and competencies to regularly engage in feedback conversations to ensure that managers are continuously coaching and mentoring team members
  • Create and implement an organization wide competency model and clearly articulate a career pathing process to ensure staff at all levels understand success at a given level and tenure
  • Develop process to identify opportunities to fill organizational needs by promoting internal staff

Recruitment and Onboarding

  • Design and implement a recruitment strategy to attract a robust and diverse pipeline of talented candidates for open positions
  • Refine selection processes, developing tools, including a new talent management system, and training to support effective and equitable hiring
  • Coach and support managers throughout the organization on strategies for recruiting diverse and high-potential talent
  • Oversee the onboarding process to ensure new hires have a smooth and productive transition onto the team

Employee Relations

  • Partner with managers to effectively resolve employee issues as they may arise
  • Manage personnel files, internal/external salary benchmarking, and pay equity
  • Generate and analyze HR metrics and data (e.g., headcount, turnover, etc.) to identify trends and recommend solutions to improve organizational performance, employee retention, and engagement

Human Resources Policies, Operations and Compliance

  • Develop and oversee HR operations including benefits, compensation, hiring, performance, professional development, and health and safety
  • Collaborate with the Director of Operations and Finance in all matters concerning Scratch policies and procedures, employee compensation, and benefits administration
  • Monitor and ensure the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to senior leadership

Candidate Requirements:

The ideal candidate will possess the following qualifications:

  • Passionate commitment to Scratch's educational mission and vision
  • Ability to work and connect with diverse communities, people, and partners, and a commitment to promoting inclusion in all practices and efforts
  • Minimum of 8 years of experience working in a nonprofit or educational organization in a HR, people operations, or project management capacity
  • Demonstrated knowledge of the people & culture function, with the ability to guide and support the development of HR and administrative strategies that will attract, develop, and retain staff to drive the organization's goals and objectives; knowledge of HR management practices and business management principles, including comprehensive knowledge of state and federal laws
  • Experience defining and stewarding organizational culture with a deep commitment to diversity, equity, and inclusion
  • Creativity, with the leadership, critical thinking, and problem-solving skills necessary to effectively implement innovative solutions to strategic and tactical problems
  • Experience building, implementing, and leveraging technology-based solutions and applicant tracking systems
  • Excellent project management, facilitation, and time-management skills, along with the ability to set goals and help others reach them
  • Strong communication skills, with the ability to effectively communicate with a wide variety of constituents, including Scratch staff, internal and external partners and stakeholders, and the wider Scratch community
  • Exceptional interpersonal and communications skills with the ability to build positive relationships at all organizational levels; demonstrated ability to handle sensitive and confidential information and issues on a daily basis
  • Demonstrable success directing complex strategic operations and high-level projects from inception to completion; possess inclusive leadership skills and ability to influence and motivate cross-functional teams with diverse internal and external stakeholders to achieve results
  • Strong desire to work in an agile organization with an entrepreneurial spirit

Compensation and benefits:

Salary and benefits will be competitive and commensurate with experience.

The Scratch Foundation is an equal opportunity employer. Scratch welcomes people of all ages, races, ethnicities, religions, abilities, sexual orientations, and gender identities. We especially encourage historically marginalized identities to apply.

On-Ramps is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We're partnering with the team at Scratch to build a diverse team that will advance their mission and work. We encourage candidates from all backgrounds to apply.