Chief Integrated Care Officer

What You'll Do

Reporting to the Chief Executive Officer (CEO) and serving as a core member of the Executive Leadership Team, the Chief Integrated Care Officer (CICO) is responsible for ensuring consistent, high-quality implementation of Partners In Health's global care delivery priorities across the 10 countries in which we work. The CICO oversees and integrates all cross-site clinical and nursing functions, clinical systems, international operations (e.g., supply chain, pharmacy, facilities), and organization-wide strategic information systems (e.g., electronic medical records, monitoring and evaluation, IT infrastructure). The CICO will ensure these components work in harmony to effectively support high-quality care delivery and health system strengthening across PIH as a model of what is possible. Central to this mission is the creation of a supportive ecosystem that fosters clinical education and professional development centered in equity for the next generation of global health practitioners and leaders. This role also works in close partnership with clinical leaders and government partners across care delivery sites to navigate competing priorities, problem-solve, and innovate towards a shared vision for quality care.

As a key organizational decision-maker and important member of the Leadership Council Executive Committee, the CICO partners closely with the CEO, site leadership, clinical/academic partners, and cross-functional senior leaders to align and uphold global care delivery strategy and standards. They foster a culture of collaboration across PIH's global sites, working to center quality of care within the organization's strategic growth and innovation plans, resource generation efforts, and organization-wide systems in order to improve alignment, enhance communication, reduce silos, and establish clear lines of accountability for the benefit of patients. Above all else, the CICO champions excellence in implementation; ensures that programmatic work translates into improved patient outcomes; harmonizes all cross-functional efforts that impact care delivery and patient outcomes; optimizes organization-wide systems with site-specific needs; and cultivates a culture grounded in organizational mission, equity principles, and continuous improvement.

This is an exciting and impactful opportunity for a leader to build upon PIH's proven track record of transformative care delivery and health systems strengthening, and to further enhance patient outcomes. Candidates with a deep understanding of global health delivery and quality improvement, and experience operating within geographically dispersed, culturally diverse teams in resource-constrained environments, are encouraged to apply.

Key Responsibilities:

Quality of Care, Program, and Operations Oversight (70%)

• Provide executive oversight of all care delivery workstreams and organization-wide strategic information systems to ensure alignment with PIH's standards for high-quality, patient-centered care and continuous improvement to consistently enhance quality and performance; these workstreams include, but are not limited to:
  • Clinical functions (e.g., infectious disease, mental health, laboratories)
  • International operations (e.g., procurement, pharmacy, supply chain, facilities/infrastructure, etc.)
  • Organization-wide information systems (e.g., electronic medical records, IT operations, monitoring & evaluation, etc.).
• Set short-term and long-term cross-site program implementation goals reflective of PIH's commitment to quality care, health system strengthening, equity, and continuous improvement.
• Develop clear cross-site programmatic content and guidance that communicates PIH's quality priorities and implementation standards across the organization; inspire and influence care delivery site teams and partners to achieve quality standards with consistency.
• Establish and monitor standards for high-quality, patient-centered care across all sites; oversee measurement of clinical outcomes, safety, and adherence to evidence-based practice and organizational standards of care.
• Lead development of new systems and standards, tools, and guidelines to improve clinical operations across the network, including diagnostic tools, pharmacy, supply chain & logistics and informatics.
• Advise organizational leadership on how PIH's experience in delivering high-quality care can influence district, national, regional, and global health systems.
• Guide prioritization of care delivery, including social support, with an emphasis on quality, safety, equity, and health systems strengthening.
• Guide the development and implementation of quality improvement systems (e.g., QI teams, audits, and mentorship).
• Serve as a technical expert and trusted advisor to MOH partners on clinical guidelines and strategy.

Organizational & Team Leadership (30%)

• Serve as a member of the Leadership Council Executive Committee, PIH's core body for cross-organizational decision-making.
• Partner with the CEO to prepare for, engage with, and respond to the Board of Directors and Board of Trustees on matters related to patient outcomes, programmatic impact, and quality of care.
• Serve as an external representative for PIH, engaging with donors, government ministries, and international health bodies to influence global health policy, showcase clinical innovations at conferences, and support the partnerships necessary to scale health system strengthening efforts.
• Facilitate a sense of accountability between functions and across sites in service of effective program implementation, quality of care, and performance metrics determined in partnership with other leaders.
• Promote a culture of agility, learning, innovation, reliability, and continuous quality improvement across the U.S. Coordination Site.
• Lead priority initiatives as they arise, particularly those that advance PIH's quality agenda and strengthen the organization's ability to support care delivery sites.
• Model and uphold PIH's values—Commitment, Humility, Pragmatic Solidarity/Accompaniment, and Integrity—and ensure that implementation systems embody these values in practice.

Who You'll Work With

You will report to the Chief Executive Officer of PIH.

You will manage a global team across clinical, nursing, clinical systems, international operations, and strategic information systems, predominantly based in the US but with strong cross-site collaboration and close coordination with PIH's care delivery site clinical leaders. Direct reports for the Chief Integrated Care Officer include:

• Chief Medical Officer
• Chief Nursing Officer
• Chief Clinical Systems Officer
• Managing Director, Strategic Information Systems
• Managing Director, International Operations

The CICO's functional areas of oversight include, but are not limited to:

• Clinical functions (e.g., infectious disease, mental health, laboratories)
• International operations (e.g., procurement, pharmacy, supply chain, facilities/infrastructure, etc.)
• Strategic information systems (e.g., electronic medical records, IT operations, monitoring & evaluation, etc.).

You will frequently collaborate with the Executive Leadership Team to determine and drive organization-wide priorities, and will often partner with the Board of Directors and Site Leadership across the world.

• 15+ years of experience leading care delivery, health systems strengthening, healthcare operations, or quality improvement work in geographically dispersed, cross-cultural, and resource-constrained settings; global health experience strongly preferred.
• Graduate degree in medicine, nursing, public health, or related field – along with recent or relevant work experience in a clinical context – is required.
• Track record of managing a strong team of experts across multiple functions, e.g., IT, Clinical Operations, etc.
• Demonstrated knowledge of current trends and challenges in the global health landscape.
• Demonstrated success in leading high-performing teams to successfully align around strategy and achieve key performance metrics with respect to patient outcomes and standards of care.
• Exceptional interpersonal and communication skills, with the ability to build trusted relationships across and outside of the organization including across lines of difference; strong emotional intelligence, cross-cultural competence, and relationship building and influencing skills are required.
• Demonstrated experience as a collaborative senior leader; experience effectively partnering cross-functionally with C-level executives is required.
• Strong strategic vision and demonstrated success in stewarding change management, cultivating buy-in, and influencing decision-making outside the formal lines of authority.
• Demonstrates the organization's core values of: Commitment, Humility, Integrity, and Pragmatic Solidarity/Accompaniment.
• Demonstrates the organization's competencies:
  • Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team.
  • Achieving results – Able to design and conduct work with clarity and integrity: to set realistic targets for themselves and others, ensure availability of resources, monitor progress and performance, accomplish meaningful outcomes, evaluate achievements, and integrate lessons learned.
  • Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
  • Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and country.
  • Leading & Supervising – Able to build effective teams, direct and develop staff, and manage others to meaningful outcomes.

Location and Work Environment

The CICO must be based in the United States, with a strong preference for the East Coast. The PIH team maintains a strong center of gravity in the Boston area; thus, being an easy trip from Boston is also strongly preferred. The CICO can also expect to travel internationally up to 25-40% of the time.

Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Compensation

The expected starting salary range for this position is between $240K - $270K / year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.